Refund policy

14-day returns

You may request a return within 14 days after delivery. To be eligible, the framed print must be unused, undamaged, and returned in its original packaging. Contact Chaika Studios before sending an item back; returns sent without approval may not be accepted.

Return shipping

Customers are responsible for return-shipping costs for change-of-mind returns. Use a tracked and insured service, as you remain responsible for the item until it reaches us. Original shipping charges and optional expedited-shipping charges are non-refundable unless required by law or the order was incorrect, damaged, or defective. There is no restocking fee.

Cancellations and changes

Contact us within 15 minutes of placing your order if you need to cancel or change it. We will do our best to help, but changes or cancellation cannot be guaranteed once production begins.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If it is damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photographs of the item and packaging. When approved, we will arrange a replacement, reprint, or refund.

Colour and cropping

Screen displays vary, and minor differences in colour, brightness, and cropping are not considered defects. Cropping may vary slightly by print size.

Refunds

We will inspect approved returns and notify you of the outcome. Approved refunds are returned to the original payment method. Bank or card processing times may vary.